❓ Frequently Asked Questions
All your questions about abt99 answered
in one place
From depositing and withdrawing money to account security and responsible gaming — whatever questions you have about the abt99 platform, you will find all the answers here in English.
abt99 is a trusted online gaming platform for players in Bangladesh. We know that new and regular users often have many questions — how to deposit with bKash, how long a withdrawal takes, or how to keep your account secure. This page has more than 18 questions and answers organised into four topic-based categories. Click on the category you need and find your answer instantly.
Responsible Gaming
Responsible Gaming
If you feel gaming is getting out of your control, contact abt99's 24/7 live chat support right away. Our team can communicate in Bengali and is ready to assist you confidentially. If you prefer email, write to [email protected]. Talk to a family member or a trusted friend too — asking for help when you can't manage alone is not a weakness, it takes courage.
No. abt99 is only for people aged 21 and above. Age is verified during account registration, and if verification shows the user is underage, the account is closed immediately. Parents and guardians are urged to make sure younger family members cannot access the platform.
abt99 offers a cooling-off option and a self-exclusion option. Cooling-off means temporarily pausing your account — for a few hours or a few days. Self-exclusion is a long-term break that cannot be lifted by the player alone. To activate either option, tell the support team via live chat and they will act promptly.
Yes. To keep your spending under control, you can set a daily or weekly deposit limit. Contact the support team to set this up. Once a limit is set it takes effect immediately, but increasing the limit requires a waiting period — this is intentional, so you do not make decisions in the heat of the moment.
Absolutely. A few simple habits keep gaming enjoyable: set a budget before you play and never go beyond it; do not place bet after bet trying to recover lost money; take a break when you are tired or stressed; do not treat gaming as a source of income. You will find more detailed guidelines on abt99's responsible gaming page.
Account Security
Account Security
Contact abt99 live chat immediately and ask to have your account temporarily locked. Then change your password and check your recent transaction history. If you spot any unauthorised transactions, report them to support — they will investigate. You can also reach out by email: [email protected].
Never. abt99, Nagad, bKash, Rocket — no organisation will ever ask for your OTP, PIN, or password. If someone calls or messages you claiming to be from abt99 and asks for this information, it is a scam. Cut off that contact immediately and report it to our support team.
A strong password has at least 12 characters combining uppercase and lowercase letters, numbers, and special symbols. Do not create a password using your name and date of birth — that is easy to guess. Do not use this password on any other site. Using a password manager app takes away the hassle of remembering it.
abt99's only genuine domain is abt99.lat. If you see a link showing abt99-99.com, abt-99.net, or any other variation, it could be a phishing site. Always check the URL in your browser's address bar and look for the HTTPS lock icon. If in doubt, ask us directly via live chat.
abt99 protects all data through SSL encryption, meaning your personal information and transaction details are transferred over encrypted channels. We do not sell user data to third parties. For full details, read our privacy policy page.
Deposits
Deposits
The minimum deposit at abt99 is ৳500, and this applies to all payment methods — whether you use bKash, Nagad, or Rocket. You can deposit ৳500 or any amount above that. Your first deposit also gives you the chance to receive a 100% welcome bonus of up to ৳8,000.
Deposits are usually credited within a few minutes. If time has passed and it still does not show in your account, get the transaction ID from your bKash/Nagad/Rocket message and share it with support via live chat. Having the transaction ID makes verification much faster. You can also send it by email: [email protected].
abt99 does not deduct any processing fee on deposits. However, mobile banking services — bKash, Nagad, or Rocket — may apply a small charge according to their own policies. That charge depends on the respective mobile banking service's terms and is outside our control.
Go to abt99's deposit page and select Nagad. Send the specified amount to the displayed number from your Nagad app. Double-check the reference or merchant number, and save the transaction ID after sending. The minimum amount is ৳500 and the Nagad number must be registered in your own name. Contact support if you run into any issues.
abt99 gives a 100% match bonus on your first deposit, up to ৳8,000. Example: deposit ৳1,000 and you receive an extra ৳1,000 in bonus, giving you a total balance of ৳2,000. To withdraw the bonus, you must wager 25 times the bonus amount — meaning ৳25,000 in total bets for a ৳1,000 bonus. The wagering requirement is calculated on the bonus amount only, not on the deposit.
Withdrawals
Withdrawals
The standard processing time for withdrawals at abt99 is 5 to 30 minutes. Most requests are completed within this window. If anything is pending on your account verification, there may be a slight delay — in that case, check for updates via live chat.
Yes. abt99's withdrawal system is active 24 hours a day, seven days a week. Whether it is the middle of the night or a holiday, once you submit a request your money will typically reach your bKash, Nagad, or Rocket account within 5 to 30 minutes. There are no extra delays at night or on holidays.
The minimum withdrawal at abt99 is ৳1,000. You cannot submit a withdrawal request if your balance is below ৳1,000. bKash, Nagad, and Rocket are all available for deposits and withdrawals, and the minimum withdrawal limit is the same for all three methods.
No. For security reasons, abt99 only processes withdrawals to a mobile banking account registered in the player's own name. Sending money to a family member's or anyone else's number is not possible. This rule plays an effective role in preventing fraud and money laundering.
Rocket is the mobile banking service of Dutch-Bangla Bank, which has been operating in Bangladesh for many years. On abt99, you can use Rocket for both deposits and withdrawals, and the process is just as fast and easy as bKash or Nagad. Your Rocket account must also be registered in your own name.
Have more questions? The support team is always ready
If you don't find the answer to your question in this FAQ, don't worry — abt99's support team is available in both Bengali and English, seven days a week, 24 hours a day.
Live Chat
For the fastest resolution, visit the site and choose the live chat option — active 24/7.